Frequently Asked Questions (FAQs)

1. What products do you offer?
We offer a wide range of perfumes—100% matched designer perfume impressions, pure Arabic & Western attars, and over 15 signature fragrances personally crafted by Zaid Bhai, plus more than 1500 premium scents inspired by 50+ world‑famous brands like Creed, Dior, Chanel, Gucci, Versace, Tom Ford, etc

2. Who creates the signature perfumes?
Signature fragrances like Hijazi and Oud Special (launched in 2024) were developed by Zaid Sharif, the founder and perfumer of Zaid Attar Wale. Their profiles and detailed notes can be found on Fragrantica, the top fragrance platform globally.

3. How soon will my order ship?
We process and ship orders within 1–2 business days. Orders placed on weekends or holidays will be handled the next business day. You'll receive tracking details via email or WhatsApp once dispatched.

4. Do you ship internationally?
Currently, shipping is available within Pakistan only. Worldwide shipping is coming soon—stay tuned via our social media or website updates.

5. Is shipping free?
Yes! Free shipping is available on orders above PKR 1,999 across Pakistan. Rates for smaller orders will be displayed at checkout.

6. Can I return or exchange a product?
Yes, returns and exchanges are accepted within 30 days from purchase. Products must be at least 80% intact in the bottle. Damaged, incorrect, or rejected items due to quality receive no deduction. Returns for personal reasons incur a PKR 200 fee.

7. How do I request a return or exchange?
Contact us via WhatsApp at +92 325 0702444, sharing your order details, reason, and product photos or video. Approved requests will be handled within 1–2 working days.

8. What payment options are available?
We accept payments via major credit/debit cards and other online transfer methods (Payfast) at checkout. For orders over PKR 10,000, a 10% advance payment is required, with the remainder payable on delivery.

9. What about product quality and performance?
Customers have repeatedly praised the long-lasting performance, strong projection, and accurate resemblance to designer fragrances—all at affordable prices. Reviews include suggestions that some fragrances last up to 8+ hours, even at economy prices.

10. Can I see detailed scent information or reviews online?
Yes! Explore Fragrantica for official listings of signature fragrances like Hijazi and Oud Special, including their composition, accords, launch dates, and more user reviews.